Company Overview
Call it the best of both worlds. Outsourced IT Managed Help Desk with 24/7 access to experts for peace of mind. We provide all clients access to our 24x7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Help Desk Services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical. We leave nothing to chance. Read More about; it help desk companies and
Company History
There are many additional benefits from what is a higher and more comprehensive Help Desk Services. Take advantage of effective remote support from our state-of-the-art facilities that manage incidents with a superior level of user satisfaction at dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but it for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster. Read More
Notable Accomplishments / Recognition
I Am Rudra, work as a marketing specialist and staff author at Externetworks which is a pioneer in Managed Technology Services with over 17+ years of experience in providing end-to-end solutions featuring design, deployment and 24*7 support to top IT companies. We offer world-class managed services for businesses to stay agile & profitable. Our services include 24/7 Network Monitoring, Uptime maintenance, NOC Support, IT Helpdesk services.
Benefits
Our Service Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allows them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.
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